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Returns & Refunds

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If there is a product you wish to return or have a refund for please our customer service team at: info@truckeduportoofitted@gmail.com. You will have 13 days to request a return or refund of an item upon receiving it. Not all orders will qualify for a refund or return, some items may have different return windows than others, and items on sale or special discount will not qualify, nor will clearance items. We also indicate return policies on the item pages.

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We may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior.

 

For this reason, all genuine leather jackets are handmade to order, and most are non-returnable or refundable. If you are ordering a genuine leather jacket, we will contact you to assure size, and measurements.

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If an item is damaged in transit, please notify us within 13 days of receiving the product. You must contact truckeduportoofitted@gmail.com within that time to be considered for a return, and eligible to receive a replacement. 

No refund requests will be accepted if an item is in transit.

 

We are not responsible for our carriers' shipping times or USPS. Our processing time upon order placement is less than 24 hours. Orders are placed the same day, shipping we do not control.

 

We do not charge restocking fees on return items.

Sale/Clearance items (if applicable)

 

Only regular-priced items may be returned if damaged upon receipt. Sale items cannot be returned or refunded. If coupons are used, or holiday sales are enacted this does not apply, those items can be returned if they are not already located in the clearance category or collection.